Frequently Asked Questions
Below you’ll find answers to common questions about metering, billing, smart energy monitoring, and installation. These FAQs are designed to help landlords, businesses, and property managers understand their options clearly and compliantly.
What is the best electricity meter for tenants and HMOs?
For HMOs and multi-occupancy properties, a MID-approved smart prepayment meter is often the best option. It supports fair billing based on actual usage, remote top-ups, and automated reporting.
Can landlords bill tenants separately for electricity, gas, and water?
Yes. Landlords can bill tenants separately when certified submeters are installed. Charges must reflect the actual cost of supply and comply with resale guidance.
Can meter readings be automated?
Yes. Smart and AMR metering systems automatically transmit usage data to an online platform, removing the need for manual readings.
What is the best way to bill energy to commercial tenants?
The most reliable approach is using MID-approved submeters connected to an automated billing platform, ensuring accurate and compliant invoicing.
What is the difference between single-phase and three-phase meters?
Single-phase meters are typically used for domestic and light commercial properties, while three-phase meters are used where higher electrical loads are required, such as larger commercial or industrial sites.
When should submeters be planned for a new build or refurbishment?
Submeters should ideally be planned at the design stage. Early consideration ensures the correct meter types, wiring layouts, and communication systems are included, reducing rework and overall project cost.
How much does submeter installation cost in the UK?
As a guide, single-phase submeter installations often start from £150–£250 per point, while three-phase or smart systems typically range from £250–£500, depending on site conditions and requirements.
How can businesses monitor energy usage effectively?
Smart metering combined with online dashboards or Building Management System (BMS) integration allows businesses to track energy usage in real time, identify inefficiencies, and reduce operating costs.
What metering systems work in areas with poor mobile signal?
For locations with poor mobile coverage, LoRaWAN and wired AMR systems provide reliable data transmission without relying on cellular networks, making them ideal for basements and remote sites.
What is LoRaWAN and how is it used in metering?
LoRaWAN is a long-range, low-power wireless network designed for transmitting small data packets over long distances. It is commonly used for remote meter readings where power and connectivity are limited.